Terms & Conditions

By creating a Hanvitt account, embedding our chat widget, connecting a WhatsApp number, or calling our APIs, you accept these Terms on behalf of yourself and the organisation you represent. If you don't agree, don't use the Services — and tell us, we'll wind down your account.

Questions: hello@hanvitt.com.

1. Who can use Hanvitt

• You must be 18+ and legally able to bind your organisation.
• One account per business. Sharing logins across organisations is a breach.
• You keep your credentials safe — every action under your account is your action.
• You keep your contact and billing details current. Notices sent to the email on file are valid.

2. Your content, your obligations

"Your Content" = everything you upload or generate through Hanvitt — KB documents, widget configs, conversation logs, and leads your visitors submit. You own it. You warrant that:

• You have the right to upload it and to let Hanvitt process it.
• It doesn't infringe anyone's copyright, trademark, or privacy.
• It complies with applicable sector regulations (IRDAI for insurance, SEBI for financial advice, MCI/NMC for healthcare, etc.).
• You've told your visitors you're using AI — visible privacy notice, cookie banner, or widget disclosure.

We grant ourselves a narrow, non-exclusive licence to host, index, embed, and display Your Content solely to operate the Services. We don't train foundation models on it. When you cancel, we purge it per Section 11.

3. What you can't do

• Spam, phish, scam, or spread malware through our Services.
• Use Hanvitt to evade consent / opt-out laws (TRAI DND, CAN-SPAM, TCPA, GDPR marketing rules).
• Impersonate another business, or claim Hanvitt endorses you.
• Reverse-engineer, scrape, copy, or resell the Services; build a competing AI chat platform from them.
• Bypass rate limits, probe for vulnerabilities, or DDoS any part of the infra.
• Upload content that's unlawful, hateful, or violates public order.

We monitor for abuse. Material breach → immediate suspension + termination under Section 11.

4. Fees, billing, and taxes

• Subscriptions charge in advance (monthly or annual). Usage overages bill at end-of-cycle per Pricing page.
• All fees are exclusive of GST, VAT, or equivalent. Taxes are added as required by law.
• Failed payments put your account into "past due". After 7 days we email. After 15 days we suspend. After 30 days we terminate.
• Refunds follow our Refund Policy.

5. Service levels

We target 99.9% monthly uptime measured at the API edge. Scheduled maintenance windows are announced at least 48 hours in advance via the status page. If uptime slips below target in a given month, you can request a service credit — see the SLA addendum available on request.

6. Third-party services

The Services integrate with Meta (WhatsApp Business), OpenAI, Anthropic, Google, Stripe, Razorpay, Zoho, and others. Those providers have their own terms — your use of those integrations is also subject to them. We're not liable for outages, policy changes, or account bans imposed by third parties, though we'll help you recover wherever we can.

7. Our IP

Hanvitt owns the platform: backend code, ML pipelines, widget, dashboards, trademarks, docs, branded assets. Nothing in these Terms gives you ownership of any of that. You only get the rights explicitly granted in your subscription.

8. Confidentiality

We protect your confidential information with the same care we use for our own — and no less than a reasonable standard of care. Obligation survives termination for 3 years. Exceptions: info already public, info you authorise us to share, info legally compelled from us.

9. Disclaimers — read this

• AI may be wrong. Hallucinations happen. You must validate outputs before relying on them — especially for regulated advice (legal, financial, medical, insurance).
• The Services are provided "as is", without warranties beyond those implied by law.
• We don't guarantee specific business outcomes (lead volume, conversion rate, revenue lift) — those depend on your setup, traffic, and market.

10. Liability cap

To the maximum extent permitted by law, Hanvitt's total liability to you under or related to these Terms — for any and all claims in any 12-month period — is capped at the fees you actually paid usin the 12 months preceding the claim. Neither party is liable for indirect, incidental, or consequential damages (lost profits, lost data, reputational harm).

11. Termination

• You cancel: one click in Settings → Billing. Plan runs until the current period ends. Data exportable for 30 days.
• We cancel for breach, unpaid invoices, abuse, or legal requirement. Notice = 15 days for non-payment; immediate for severe breach.
• After termination: Your Content is purged per retention schedule in the Privacy Policy. Backups roll off within 35 days.

12. Governing law + disputes

These Terms are governed by the laws of India. Any dispute first goes through 30 days of good-faith negotiation. Unresolved disputes → exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

13. Changes

Material changes ship with 30 days notice via email + in-app banner. Continued use past the effective date = acceptance. Non-material edits update the "Last updated" date.

14. Contact

Contracts, legal notices, and questions: hello@hanvitt.com.