Refund Policy

We want you to pay only for what genuinely helps your business. If Hanvitt isn't working out, we'd rather refund than keep a dissatisfied customer. This policy explains when and how.

1. Free trial — cancel anytime

New accounts include a free trial (length shown at signup). You can cancel anytime during the trial — one click, zero charge, no questions asked. No refund needed because there's no payment.

2. Monthly subscriptions

• Monthly fees are charged in advance and are non-refundable once processed.
• You can cancel anytime — the Service stays live until the end of the current cycle. You won't be charged for the next one.
• If you accidentally keep paying after you meant to cancel, email us within 30 days and we'll refund any month you didn't use the product (zero conversations + zero KB activity).

3. Annual subscriptions — 14-day money-back

• Within 14 days of your first annual payment, cancel for any reason and we refund the annual fee in full, minus usage charges already incurred.
• After 14 days, the annual payment is non-refundable — but your plan stays active through the full paid term.
• Upgrading annual → a bigger annual plan mid-cycle credits the unused portion toward the new plan.

4. Usage overages

Overage charges (extra conversations, extra seats, WhatsApp messages priced by Meta) are strictly pay-for-what-you-used — non-refundable. If you think an overage was billed in error, see Section 7.

5. Downgrades

Switching to a lower plan takes effect at the start of the next billing cycle — we don't prorate the current cycle. This keeps invoices simple and predictable.

6. Incorrect or duplicate charges

Spotted a charge that looks wrong? Email hello@hanvitt.com within 30 days of the charge. We investigate within 3 business days. Confirmed errors — duplicate bills, wrong plan applied, tax miscalculation — are refunded to the original payment method within 5–7 business days.

7. Chargebacks — please talk to us first

99% of billing issues are resolvable in a single email. If you open a chargeback with your card issuer without contacting us first, your account may be suspended until the dispute closes. Once we've genuinely failed to resolve your concern, file the chargeback — no hard feelings.

8. How to request a refund

Email hello@hanvitt.com from the email address on your account with:

• Your account ID (Settings → Billing).
• The invoice number or transaction reference.
• A one-liner on why — just so we can improve.

Approved refunds hit the original card/UPI/bank account in 5–7 business days. We'll confirm via email.

9. Policy changes

Material changes ship with 30 days notice. Refund terms applicable to your existing paid subscription are locked as of the day you paid — we never change them retroactively.

10. Contact

Billing + refund questions: hello@hanvitt.com. We reply within one business day.